Jewel Heaven is committed to providing customers with the best service therefore we feel that it is essential that you are confident when you are purchasing online. As a result of this each payment that is taken is electronically completed through paypal. (What is paypal, for more information click here).
All major debit and credit cards are accepted but we are against any suspicious or fraudulent transactions that take place on the account.
We will not share any information that is provided by the customer to any third party in any circumstances. ( Data Protection Act 1998).
Registering
Before completing any transactions Registration would be mandatory. This is beneficial for both the company and the customer. The information you provide would be held securely and if any case we would need to contact you we would use these details.
Delivery
To deliver your items we use Royal Mail's special delivery service. Our aim is to deliver all orders within 5 working days of your payment being received. In the unlikely event that this is not possible, we would email you to advise you of the likely delay.
Countries we deliver to :
• United Kingdom
• France
• Germany
• Italy
• Spain
• Finland
• Netherlands
• Ireland
• Belgium
• Austria
If your country is not listed here please contact us so we can discuss the matter further.
To prevent fraudulent purchases , we do not take orders from one country and ship to another.
Returns Procedure
We offer a 10 day money back guarantee. If your item is not suitable then please notify us by email stating the reason for the return within 10 days of receipt. Any items MUST be sent back complete with jewellery packaging and received by us within 10 working days of receipt. We suggest that you use a signed for delivery service and use recorded delivery should you wish your items to be insured. If recorded delivery is not used, we cannot accept responsibility for any returns sent. The postage cost is not reimbursed.
In the unlikely event of any defects we will offer a replacement or full refund on receipt of the faulty goods providing they are returned within 10 days of you receiving them complete with jewellery packaging. Should your item be faulty, simply contact us with details of the fault and item you wish to return along with details of when the item was purchased. PLEASE NOTE - we DO NOT accept returns unless authorized first either via e-mail (preferred method) or by telephone and ALL returns must be accompanied by a copy of the original packing slip.
In the case of faulty goods returned within 10 days, we will refund any postage costs upon request.
It goes without saying they we cannot accept returns for any intrusive jewellery (such as earrings, body jewellery etc) that has been worn for hygiene reasons, unless the item is faulty.
This returns procedure does not affect your statutory rights.
Any weights and measures are approximate.
ANY ORDERS OVER £50 IS FREE DELIVERY!!!
If you have any questions then please - Contact Us.
